Faqs

1. Where do you deliver?

We deliver only within the United Arab Emirates (UAE). We currently do not offer international shipping.

2. Is there a shipping fee?

No, we offer free shipping on all orders within the UAE. There are no additional shipping costs.

3. How can I pay for my order?

We offer Cash on Delivery (COD) as the only payment method. You can pay for your order when it arrives at your doorstep.

4. How long will it take for my order to arrive?

  • Orders are typically processed and shipped within 1-2 business days.
  • Delivery usually takes 2-5 business days depending on your location within the UAE.
  • Delivery times may vary slightly based on courier availability.

5. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number to check the status of your order.

6. Can I change or cancel my order?

Once your order is confirmed and processed, we may not be able to make changes or cancel it. However, if you need assistance, please contact our customer support team immediately after placing your order, and we will try to accommodate your request.

7. What should I do if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your order. We will resolve the issue promptly by either offering a replacement or refund.

8. Can I return or exchange an item?

Currently, we do not offer returns or exchanges, except in cases of damaged or incorrect items. Please ensure that you review your order carefully before purchasing.

9. Do you offer gift cards?

At this time, we do not offer gift cards, but we plan to introduce this feature in the future. Stay tuned for updates!

10. What if my order is delayed?

If your order is delayed, please check the tracking information provided. If there’s an issue with your delivery, contact our customer support team, and we’ll assist you in resolving it.

11. How can I contact customer support?

If you have any questions or need assistance, you can reach us at:

  • Email: Support@shoppingmarrts.store

We are always happy to help!

12. Do you offer discounts or promotions?

Yes! We occasionally offer special promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

Contact Us

Trade name: Shoppingmarts

Email: Support@shoppingmarrts.store

Physical address: 28th Street Near Mussaffah, Abu Dhabi AZ, United Arab Emirates